Terms and Conditions

Information about your arrangements for psychological assessment and/or therapy

We start with a 30-minute conversation with parents or caregivers, to understand from your perspective what you see going on at home. We listen to your concerns and gain insight into your child’s needs and challenges.

Following an initial meeting with parents or caregivers, we conduct a 90-minute session with your child in a supportive, welcoming environment. This allows us to get to know them - beyond their psychological needs and to learn more about the reasons they have come to see us.

After gathering all the necessary information, we discuss plans of care and provide a letter outlining our understanding of the problem and specific recommendations for the most appropriate way forward to meet your child/ family’s needs.

If we decide that it will be helpful to see your child for regular therapy sessions, or to see you for ongoing parent consultation sessions, we will offer you time slots as appropriate, taking into account both of our schedules. Typically, each therapy session lasts 50-minutes. The number and frequency of sessions will be reviewed throughout therapy, and there is no commitment required to attend a set number of sessions.

We start with a 30-minute conversation with parents or caregivers, to understand from your perspective what you see going on at home. We listen to your concerns and gain insight into your child’s needs and challenges.

Following an initial meeting with parents or caregivers, we conduct a 90-minute session with your child in a supportive, welcoming environment. This allows us to get to know them - beyond their psychological needs and to learn more about the reasons they have come to see us.

After gathering all the necessary information, we discuss plans of care and provide a letter outlining our understanding of the problem and specific recommendations for the most appropriate way forward to meet your child/ family’s needs.

If we decide that it will be helpful to see your child for regular therapy sessions, or to see you for ongoing parent consultation sessions, we will offer you time slots as appropriate, taking into account both of our schedules. Typically, each therapy session lasts 50-minutes. The number and frequency of sessions will be reviewed throughout therapy, and there is no commitment required to attend a set number of sessions.

Fees

Our individual assessments are charged at £390 and include a summary letter and recommendations with our thoughts about what your child needs. The fee per treatment session is £130 per hour, and remains unchanged throughout treatment. From time to time an incremental increase in fees may be implemented, but this is not generally more often than once per year, with a one-month period of notice given for any planned increase.

The fee should be settled with the therapist at each session by cash, cheque, direct bank transfer or via your private healthcare insurance. We ask that all fees are settled at or before your appointment.

Our individual assessments are charged at £390 and include a summary letter and recommendations with our thoughts about what your child needs. The fee per treatment session is £130 per hour, and remains unchanged throughout treatment. From time to time an incremental increase in fees may be implemented, but this is not generally more often than once per year, with a one-month period of notice given for any planned increase.

The fee should be settled with the therapist at each session by cash, cheque, direct bank transfer or via your private healthcare insurance. We ask that all fees are settled at or before your appointment.

Cancellations

Cancellations with less than 24 hours’ notice will incur a charge of 100% of the total fee. Cancellation with less than 48 hours’ notice will incur 50% of the cost of the session.

If you have a holiday or other arrangement coming up which interferes with our sessions, please give us as much notice as possible. We will do likewise, should we need to rearrange our schedule, and when we take annual leave. If we are unable to conduct the session, we will give you as much notice as possible.

Cancellations with less than 24 hours’ notice will incur a charge of 100% of the total fee. Cancellation with less than 48 hours’ notice will incur 50% of the cost of the session.

If you have a holiday or other arrangement coming up which interferes with our sessions, please give us as much notice as possible. We will do likewise, should we need to rearrange our schedule, and when we take annual leave. If we are unable to conduct the session, we will give you as much notice as possible.

Private Health Insurance

For sessions funded by Private Health Insurance, invoices will be sent directly to the insurer. Please ensure you have authorisation prior to commencing sessions. Please be aware that the patient is also liable for any non-payment or shortfall/excess not covered by their healthcare provider. Healthcare providers will not normally fund cancellation charges, therefore the client is liable for the full cost of any cancellation.

Confidentiality

Confidentiality is maintained throughout all of our work. There are, however, certain exceptional circumstances in which we have a legal or ethical obligation, which conflicts with clinical confidentiality. If this is the case, we will notify you where appropriate. Also, from time to time, we will seek consultation with a senior colleague, in accordance with British Psychological Society Professional Practice Guidelines on supervision. Your name and any other information which could identify you will not be revealed. Apart from these exceptions, we would always seek your permission before discussing any aspect of our work with anyone else.

Data Protection & Privacy

The information provided during psychological assessment or therapy sessions can, of course, be very sensitive. interACT psychology is registered with the Independent Commissioner’s Office, and all information held about you, electronically or otherwise, is treated according to General Data Protection Regulations.

During the course of therapy, the therapist may keep paper notes regarding the content of your sessions. These will be kept securely at all times, and in a locked filing cabinet when not in use. Any electronic information will be saved in Cliniko, a clinical practice management system, which is compliant with General Data Protection Regulations.

Information is retained in line with Department of Health recommendations. Information on a child will be kept until their 25th birthday, or 26th if the young person was 17 at the conclusion of treatment, or 8 years after death.

For further information, please refer to our Privacy Policy.

The information provided during psychological assessment or therapy sessions can, of course, be very sensitive. interACT psychology is registered with the Independent Commissioner’s Office, and all information held about you, electronically or otherwise, is treated according to General Data Protection Regulations.

During the course of therapy, the therapist may keep paper notes regarding the content of your sessions. These will be kept securely at all times, and in a locked filing cabinet when not in use. Any electronic information will be saved in Cliniko, a clinical practice management system, which is compliant with General Data Protection Regulations.

Information is retained in line with Department of Health recommendations. Information on a child will be kept until their 25th birthday, or 26th if the young person was 17 at the conclusion of treatment, or 8 years after death.

For further information, please refer to our Privacy Policy.

Emergencies

If you find yourself in crisis and require urgent attention, you should approach your GP in the first instance, or the accident and emergency service at your local hospital.

Please feel free to raise any questions that you may have about these arrangements. We will be happy to discuss them with you.

Completion of the Registration Form, and attendance at your appointment, constitutes agreement to these Terms, and our Privacy Policy.

If you find yourself in crisis and require urgent attention, you should approach your GP in the first instance, or the accident and emergency service at your local hospital.

Please feel free to raise any questions that you may have about these arrangements. We will be happy to discuss them with you.

Completion of the Registration Form, and attendance at your appointment, constitutes agreement to these Terms, and our Privacy Policy.